Frequently Asked Questions

• - To register, all you need to provide is your name, email address, phone, and password
• - You must also agree to the "Terms and Conditions" and "Privacy Policy"
• - You can fill out the rest of your account information including shipping, billing address, and personal options at your leisure
• - Once registered, you can check your order status, order history, and manage your account

• - You can edit your account online anytime just login into your account to add or modify information
• - You can contact our customer service center on +962 7 9666 0000 our opening hours are: Sunday to Thursday 08:00 am to 05:00 pm (JORDAN'S TIME ZONE).

• If you receive a message stating that your email address/password is not recognized, please follow the steps below:
• - Make sure you are using the same email address and password you used to register.

• - If you've forgot your password, click on the “Forgot Your Password?”You will be asked to enter your email address and a link will be sent to you with instructions to create a new password for your account

- If you continue to experience problems, contact our Service Centre on +962 7 9666 0000, Sunday to thursday 08:00 am to 05:00 pm (JORDAN's TIME ZONE)

E-mail: [email protected] and WhatsApp +962 7 9666 0000,

• - Cash on Delivery
• - Card on Delivery
• - Online payments: Debit Cards, Credit Cards (Visa, MasterCard, and American Express)
• - ApplePay

• - We use industry-standard encryption systems for potentially sensitive information, such as your name, address, and other critically sensitive information like your credit/debit card details.
• - Information passed between your computer and our website cannot be read in the event of someone else intercepting it

• - If you receive an error message related to credit card authorization failure, double-check the card details such as; expiration date CVN or security code, try re-entering your Cart details and be sure that the card is current and valid

• - Please note: that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit
• - After validating all payment information’s and an error message is received after a second attempt, call our Customer service team or contact your financial institution for further assistance, via WhatsApp+962 7 9666 0000 or can contact customer service on +962 7 9666 0000

• - If you pay by credit/debit card, once the transaction is completed online, your card will be charged automatically upon validation of the order
• - If you will pay Card on Delivery, once you receive your order

• 
  - Exchange items are not applicable on promotional or sales items exceptions are only given if an item is damaged

• - Customer should report the case of Exchange or Return to customer service via WhatsApp+962 7 9666 0000 or can contact customer service on +962 7 9666 0000

• - Exchange can be within 14 days but it should be reported upon receipt of the order in any of our stores

• - Once we have received and inspected the returned product(s), you may exchange your product(s) with any other product(s)

• - In case the customer is exchanging with a product at a different price then he/she will pay the difference while receiving the new item

• - If the product is available in the warehouse will send a new item and request the delivery provider to return the received item

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  - For Return, we request the delivery company to return the item and will issue a refund on Checkout once the warehouse confirms the item is received and a credit memo will be created for the item

• - Once we have received and inspected the returned product(s) and approved we will refund the price paid by you for the product(s)